Support
We’re here to help you bill faster with Galla Peti.
Step-by-step help guides
Setting up your shop, making bills, connecting a printer, importing items from Excel, backups and more — with simple steps for every screen.
Email us
Write to gallapeti@innovait-systems.com. We usually reply within 1–2 business days. The quickest way is Settings → Help → Send feedback in the app — it adds your app and phone version for us.
Please include:
- What you were doing and what went wrong
- A screenshot, if you can
- Your printer model, for printing questions
Quick fixes
- Printer not printing
- Settings → Printer & paper → pick your printer → Test print. Printing half a bill? Turn on “Slow printer mode”. Text cut off? Choose Custom paper and adjust characters per line.
- Moving to a new phone
- On the old phone: Settings → Backup & restore → Create backup, and save it to Drive or your WhatsApp. On the new phone: tap “Restore from backup” on the welcome screen.
- Adding many items
- Items → Import / Export Excel → Download template. Fill it in Excel or Google Sheets and import it back.
- Two phones in one shop
- Give each phone a different bill number prefix (Settings → Shop details) so invoice numbers never repeat.